Troubleshooting: I Cannot Log In
What to check when sign-in fails.
Check these first
- Confirm you are using the email address you signed up with.
- If you signed up with Google or Microsoft, use that provider button rather than a password.
- Use “Forgot password?” on the login page if you are unsure of your password.
- Confirm your account was activated from the verification email.
If you still cannot sign in, contact your portal administrator, who can confirm your account exists and is active in the portal.